“Gap did $1.05 billion in sales in May 2010. That’s BILLION. In one month. They created an angry customer and negative word-of-mouth over seven dollars. Brilliant! What do you think Zappos have done in this situation?”—
“The greatest things in life can come at the worst times. The worst things in life come when you’re happiest. Whatever happens, take advantage of the great things and make the best of the rest.”—A quote I gave to a friend a few years ago, which she kept and recently gave back to me. What goes around comes around.
“The Portuguese team includes several naturalized Brazilians who aren’t good enough to play for Brazil. They are led by Cristiano Ronaldo, a native of Portugal who wears too much hair gel. There are only two acceptable reasons for liking Ronaldo: either you find him sexually attractive, or you are Portuguese. He is the Alex Rodriguez of soccer. Paparazzi once snapped pictures of him making out with Paris Hilton in a nightclub. It was a tan, vapid match made in heaven. Do not root for Portugal.”—n+1: World Cup Preview
“Top-down leadership creates vast waste of human talent. It motivates us to do what the big boss orders, but it also turns off our inner drive to exceed when no one’s watching, or monitoring, or counting one acute measurement of our output.”—
Most of the stuff they study in school is completely useless. But some incredibly valuable things you don’t learn until you’re older – yet you could learn them when you’re younger. And you start to think, What would I do if I set a curriculum for a school?
God, how exciting that could be! But you can’t do it today. You’d be crazy to work in a school today. You don’t get to do what you want. You don’t get to pick your books, your curriculum. You get to teach one narrow specialization. Who would ever want to do that?
Patty Newbold had married “a really great guy,” but by the time their 13th anniversary rolled around, she had a long list of things he needed to change to make the marriage work. At 34, she felt depressed, frantic—and guilty, as Rod was fighting a chronic disease. But she had reached a breaking point. “I read my husband my list of unmet needs and suggested a divorce,” even though what she really wanted was her marriage back. “I wanted to feel loved again. But it didn’t seem possible.”
Newbold has had a long time to think about that list. Her husband died the next day, a freak side effect of his medications. “He was gone, but the list remained. Out of perhaps 30 needs, only one was eased by losing him. I was free now to move the drinking glasses next to the sink.”
As she read through the list the morning after he died, she realized that “marriage isn’t about my needs or his needs or about how well we communicate about our needs. It’s about loving and being loved. Life is about meeting (or letting go of) my own needs. Marriage is about loving another person and receiving love in return. It suddenly became oh so clear that receiving love is something I make happen, not him.” And then she was flooded with memories of all the times “I’d been offered love by this wonderful man and rejected it because I was too wrapped up in whatever need I was facing at the time.”
Revitalized is “a funny word to describe a relationship in which one party is dead,” she reports, “but ours was revitalized. I was completely changed, too.” Everything she learned that awful day has gone into a second marriage, now well into its second decade.
Learning to recognize and accept love is often times harder than giving love. Learning to receive is one of those lessons that’s important to learn early on. It makes life easier and it makes love easier. Without accepting love, you can’t experience the beauty of unconditional love.